Terms and Conditions

Last Updated: June 22, 2026

Welcome to Rang Hazaar.

This website is operated by Rang Hazaar. Throughout the site, the terms “we”, “us” and “our” refer to Rang Hazaar. By accessing our website, browsing our products, placing an order, creating an account or using any service offered by us, you agree to be bound by these Terms and Conditions.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not access or use our website or services.

1. Business Information

Brand Name: Rang Hazaar
Email: info@ranghazaar.com
Phone: +91-9315481307
Address: 1002, M3M Marina, Sector 68, Gurgaon, Haryana, 122001, India

2. Online Store Terms

By using this website, you confirm that you are legally eligible to enter into a binding agreement under applicable laws.

You agree not to use our website, products or services for any unlawful, fraudulent, unauthorized or prohibited purpose.

You must not upload, transmit or distribute any virus, malware, harmful code or any content that may damage, disrupt or interfere with the functioning of our website or services.

Any violation of these Terms may result in suspension or termination of your access to our website and services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason, subject to applicable law.

You agree not to copy, reproduce, duplicate, sell, resell, exploit or misuse any part of our website, service, product listings, images, content, designs or brand assets without our written permission.

The headings used in these Terms are for convenience only and do not limit or affect the interpretation of these Terms.

4. Accuracy of Information

We make reasonable efforts to ensure that the information available on our website is accurate, updated and complete.

However, we do not guarantee that all product descriptions, images, pricing, availability, offers, shipping timelines or other content will always be error-free, complete or current.

Any reliance on the information available on our website is at your own discretion.

We reserve the right to update, correct or modify website content at any time without prior notice.

5. Product Information and Display

We make every effort to display product images, colours, fabric details, size information and descriptions as accurately as possible.

However, actual product colours may slightly vary due to photography, lighting, screen brightness, display settings, fabric texture, dye lots or handcrafted variations.

Such minor differences will not be treated as defects.

Some products may be handcrafted or made in limited quantities, and slight variations may occur from piece to piece.

6. Products, Pricing and Availability

All products listed on our website are subject to availability.

We reserve the right to:

Change product prices at any time without prior notice
Modify or discontinue any product
Limit product quantities
Refuse or cancel orders
Correct pricing or listing errors
Remove any product from the website

In case an order is placed for a product that becomes unavailable, we may contact you with an alternative option, credit note, cancellation or refund as applicable.

7. India-Only Delivery

Rang Hazaar currently ships orders within India only.

We do not offer international shipping at this time.

Any offer, product or service shown on our website is valid only where serviceable within India.

8. Order Acceptance and Cancellation

Placing an order on our website does not automatically guarantee acceptance of the order.

We reserve the right to accept, reject, cancel or limit any order for reasons including but not limited to:

Product unavailability
Pricing or listing error
Incorrect customer details
Payment failure
Suspected fraudulent transaction
Bulk purchase or reseller activity
Delivery location not serviceable
Violation of our policies

If we cancel a prepaid order from our side, the eligible amount will be refunded to the original payment method or registered bank account, as applicable.

Customer cancellations are allowed only as per our Cancellation Policy.

9. Billing and Account Information

You agree to provide accurate, complete and updated information while placing an order or creating an account.

This includes your:

Name
Email address
Phone number
Billing address
Shipping address
Payment details
Any other required order information

You are responsible for ensuring that your account login details remain confidential.

Rang Hazaar will not be responsible for delays, failed deliveries or losses caused due to incorrect or incomplete information provided by the customer.

10. Payments

We may offer various secure payment methods including:

Debit cards
Credit cards
Net banking
UPI
Wallets
Cash on Delivery, where available

Payment options may vary based on location, order value, courier serviceability and payment gateway availability.

We do not store complete card numbers, CVV or sensitive banking credentials on our own systems.

All payments are subject to verification and approval by the relevant payment gateway, bank or payment partner.

11. Taxes and Duties

All product prices displayed on our website are inclusive of applicable taxes as per Indian regulations, unless mentioned otherwise.

For deliveries within India, applicable GST or other taxes may be included in the product price.

In certain cases, additional remote area delivery charges, handling charges or region-specific charges may apply. If applicable, the customer will be informed before dispatch.

Once an order is placed, cancellation, return or refund requests based only on tax, shipping or delivery-related charges may not be accepted.

12. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery timelines may vary depending on:

Product availability
Handcrafted production timelines
Quality checks
Customer location
Courier partner availability
Weather conditions
Festival seasons
Public holidays
Government restrictions
Other unforeseen circumstances

Rang Hazaar will make reasonable efforts to dispatch and deliver orders on time, but we shall not be legally liable for delays caused by courier partners or circumstances beyond our control.

13. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, credit notes and refunds are governed by our Refund, Exchange and Cancellation Policy.

Please read the relevant policy carefully before placing an order.

Products marked as Sale, Clearance, Final Sale or purchased during promotional campaigns may be non-returnable, non-refundable and non-exchangeable unless received in defective condition, subject to our policy.

14. Chargeback Policy

If you face any issue related to non-delivery, partial delivery, incorrect delivery or payment-related concern, you must contact Rang Hazaar customer support before raising any chargeback request.

For orders containing multiple items, if some products have been delivered and others are pending, chargeback requests should be raised only for the undelivered items, not for products already received.

To report such issues, contact us at:

Email: info@ranghazaar.com
Phone: +91-9315481307

Please share your order number, registered phone number, payment details and supporting proof.

Any false, duplicate or incorrect chargeback request may be disputed by Rang Hazaar with the payment provider, bank or relevant authority.

15. User Comments, Reviews and Feedback

If you submit reviews, feedback, suggestions, photos, videos, comments or other content to us through our website, email, social media or any other channel, you grant Rang Hazaar the right to use, edit, publish, display or share such content for business, marketing, service improvement or promotional purposes, subject to applicable law.

You agree that your content will not:

Violate any third-party rights
Contain unlawful, abusive or offensive material
Include false or misleading information
Contain malware or harmful code
Misrepresent your identity

We reserve the right to remove, edit or reject any user-submitted content at our discretion.

16. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you agree that we may collect, use, store and process your information as described in our Privacy Policy.

17. Third-Party Tools and Links

Our website may include links, tools, payment gateways, social media integrations, analytics services or other third-party services.

These third-party services are not controlled by Rang Hazaar.

We are not responsible for the content, accuracy, privacy practices, security or policies of any third-party website or service.

You should review the terms and privacy policies of third-party platforms before using them.

18. Errors, Inaccuracies and Omissions

Occasionally, our website may contain errors, inaccuracies or omissions related to:

Product descriptions
Product images
Pricing
Offers
Discounts
Availability
Shipping charges
Delivery timelines
Product specifications

We reserve the right to correct any error, update information, cancel orders or refuse transactions at any time, including after an order has been placed.

If an order is cancelled due to an error from our side, the eligible prepaid amount will be refunded as applicable.

19. Prohibited Uses

You are prohibited from using our website or services:

For any unlawful purpose
To commit fraud or misrepresentation
To violate any law or regulation
To infringe intellectual property rights
To upload viruses, malware or harmful code
To collect or misuse personal information of others
To spam, phish, scrape, crawl or misuse the website
To interfere with website security
To harass, abuse, defame or threaten others
To submit false or misleading information
To engage in unauthorized commercial activity

We reserve the right to restrict, suspend or terminate your access if you violate these Terms.

20. Intellectual Property

All website content, including but not limited to brand name, logo, product images, product descriptions, graphics, designs, text, layout, videos, banners and other materials, belongs to Rang Hazaar or its licensors.

You may not copy, reproduce, distribute, modify, display, sell or use our intellectual property without prior written permission.

Unauthorized use of our brand assets may result in legal action.

21. Disclaimer of Warranties

Our website, products and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free
All website information will always be accurate or updated
Product colours will exactly match your device display
Delivery will always happen within estimated timelines
All technical issues will be immediately corrected

Your use of our website and services is at your own risk.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Rang Hazaar shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising from:

Use of our website
Inability to use our website
Product delays
Courier delays
Payment gateway issues
Third-party service failures
Incorrect information provided by the customer
Unauthorized account access
Website errors or interruptions
Product expectations not matching minor natural variations

Our liability, if any, shall be limited to the amount paid by the customer for the relevant product or order, subject to applicable law.

23. Indemnification

You agree to indemnify and hold harmless Rang Hazaar, its owners, team members, service providers, partners and affiliates from any claim, demand, loss, liability, cost or expense arising out of:

Your breach of these Terms
Your misuse of the website
Your violation of any law
Your violation of third-party rights
Any false or misleading information provided by you

24. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforceable to the maximum extent permitted by law.

The remaining provisions shall continue to remain valid and enforceable.

25. Termination

These Terms remain effective unless terminated by either you or Rang Hazaar.

You may stop using our website at any time.

We may suspend or terminate your access to our website or services without prior notice if we believe you have violated these Terms or any applicable law.

Any obligations or liabilities incurred before termination shall continue to survive termination.

26. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Shipping Policy, Refund/Exchange/Cancellation Policy and any other policies posted on our website, constitute the complete agreement between you and Rang Hazaar regarding your use of our website and services.

27. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or related to these Terms, our website, products or services shall be subject to the jurisdiction of the courts located in Gurgaon, Haryana, India, unless otherwise required by applicable law.

28. Changes to These Terms

We reserve the right to update, change or replace any part of these Terms and Conditions at any time.

The updated version will be posted on our website with the revised “Last Updated” date.

Your continued use of our website after any changes means you accept the updated Terms.

29. Contact Information

For any questions about these Terms and Conditions, please contact us at:

Rang Hazaar Customer Support
Email: info@ranghazaar.com
Phone: +91-9315481307
Address: 1002, M3M Marina, Sector 68, Gurgaon, Haryana, 122001, India