Privacy Policy

Last Updated: June 22, 2026

This Privacy Policy describes how Rang Hazaar collects, uses, stores, processes and discloses your personal information when you visit our website, browse our products, place an order, create an account, contact us, or otherwise use our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Business Information

Brand Name: Rang Hazaar
Email: info@ranghazaar.com
Phone: +91-9315481307
Address: 1002, M3M Marina, Sector 68, Gurgaon, Haryana, 122001, India

1. Information We Collect

When you use our website or purchase products from us, we may collect the following types of personal information:

1.1 Contact Information

This may include:

Name
Email address
Phone number
Billing address
Shipping address

1.2 Order and Transaction Information

This may include:

Products viewed
Products added to cart or wishlist
Products purchased
Order number
Payment status
Delivery details
Exchange or cancellation details
Past purchase history

1.3 Payment Information

Payments may be processed through third-party payment gateways or platform providers. We may receive limited payment-related information such as payment confirmation, transaction ID, payment method and billing details.

We do not store complete card numbers, CVV or sensitive banking credentials on our own systems.

1.4 Account Information

If you create an account on our website, we may collect:

Username
Password or login credentials
Preferences
Saved addresses
Order history

1.5 Communication Information

When you contact us by email, phone, WhatsApp, website form, social media or any other channel, we may collect the information you provide, including your message, order details and support request.

1.6 Device and Usage Information

We may collect certain technical information automatically when you use our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Website navigation activity
Cookies and similar tracking data

2. How We Collect Your Information

We may collect your personal information from the following sources:

2.1 Directly From You

For example, when you:

Place an order
Create an account
Contact customer support
Subscribe to marketing communication
Submit a form on our website
Request an exchange or cancellation

2.2 Automatically Through Our Website

We may collect information automatically through cookies, analytics tools and similar technologies when you browse our website.

2.3 From Service Providers

We may receive information from third-party service providers such as:

Payment gateways
Shipping and logistics partners
Website hosting providers
E-commerce platform providers
Marketing and analytics tools
Customer support tools

2.4 From Partners or Third Parties

We may receive information from advertising platforms, social media platforms or business partners when permitted by law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

3.1 To Process and Fulfil Orders

We use your information to:

Confirm your order
Process payments
Pack and ship products
Share order updates
Deliver products to your address
Handle exchanges, cancellations or support requests

3.2 To Provide Customer Support

We use your information to respond to your queries, complaints, feedback, exchange requests and other customer service needs.

3.3 To Improve Our Products and Services

We may use your information to understand customer preferences, improve our product range, website experience, delivery process and customer support.

3.4 To Send Marketing and Promotional Communication

With your consent or where permitted by law, we may send you updates about:

New arrivals
Offers and discounts
Sale campaigns
Product recommendations
Brand updates

You may opt out of promotional communication at any time.

3.5 To Personalize Your Shopping Experience

We may use your browsing and purchase history to recommend products, remember your preferences and provide a more relevant shopping experience.

3.6 For Security and Fraud Prevention

We may use your information to:

Detect suspicious transactions
Prevent fraud
Protect our website
Verify account or order information
Ensure safe and secure shopping

3.7 For Legal and Compliance Reasons

We may use your information to comply with applicable laws, regulations, tax requirements, legal requests, dispute resolution and enforcement of our terms and policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your cart
Save your preferences
Understand website traffic
Measure marketing performance
Improve website functionality
Show relevant advertisements

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

5. How We Share Your Personal Information

We may share your personal information with third parties only where required for business, legal or service-related purposes.

This may include sharing information with:

5.1 E-Commerce Platform and Website Providers

If our store is powered by Shopify or any other e-commerce platform, your information may be processed by such platform to help us operate our online store.

5.2 Payment Partners

We may share necessary order and billing information with payment gateways or payment service providers to process transactions securely.

5.3 Shipping and Logistics Partners

We may share your name, phone number, address and order details with courier and delivery partners to fulfil your order.

5.4 Marketing and Analytics Partners

We may share limited information with marketing, advertising and analytics partners to understand customer behaviour and improve our campaigns.

5.5 Service Providers

We may share information with vendors who help us with:

IT support
Website hosting
Cloud storage
Customer support
Email and SMS services
Data analytics
Fraud prevention

5.6 Legal Authorities

We may disclose your information if required by law, court order, government request, legal process, investigation or to protect our rights, customers and business.

6. Relationship With Shopify or Other Platforms

Our online store may be hosted or supported by Shopify or another e-commerce platform. Such platforms may collect and process your personal information to provide store functionality, payment support, analytics, security and related services.

Information you submit on our website may be transmitted to and processed by such platforms and their service providers, including in locations outside India, depending on their infrastructure and policies.

We recommend that you also review the privacy policy of the platform used to operate our store.

7. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media pages or other platforms.

We are not responsible for the privacy practices, content, security or policies of third-party websites. You should review their privacy policies before sharing any personal information with them.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration or disclosure.

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

You should avoid sharing sensitive or confidential information through unsecured channels.

9. Data Retention

We retain your personal information only for as long as necessary for the purposes mentioned in this Privacy Policy, including:

Order fulfilment
Customer support
Legal compliance
Tax and accounting requirements
Fraud prevention
Dispute resolution
Business record keeping

When your personal information is no longer required, we may delete, anonymize or securely store it as permitted by applicable law.

10. Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information, including:

10.1 Right to Access

You may request details of the personal information we hold about you.

10.2 Right to Correction

You may request correction of inaccurate or incomplete personal information.

10.3 Right to Deletion

You may request deletion of your personal information, subject to legal, tax, accounting, fraud prevention or business requirements.

10.4 Right to Withdraw Consent

Where we process your personal information based on consent, you may withdraw your consent at any time.

10.5 Right to Opt Out of Marketing

You can opt out of promotional emails, SMS or WhatsApp marketing messages by following the unsubscribe instructions or contacting us.

Please note that even if you opt out of marketing communication, we may still send you important order-related or service-related messages.

11. Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information, where required.

12. International Data Transfers

Some of our service providers, technology partners, payment partners, hosting providers or e-commerce platforms may process data outside India.

By using our website and services, you understand that your information may be transferred, stored or processed in locations outside your state, country or region, subject to applicable law and platform policies.

13. Complaints and Grievances

If you have any questions, concerns or complaints about how your personal information is collected, used or processed, you may contact us at:

Rang Hazaar Customer Support
Email: info@ranghazaar.com
Phone: +91-9315481307
Address: 1002, M3M Marina, Sector 68, Gurgaon, Haryana, 122001, India

We will review your complaint and try to respond within a reasonable time.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements or operational needs.

The updated Privacy Policy will be posted on our website with the revised “Last Updated” date.

Your continued use of our website and services after any changes means you acknowledge the updated Privacy Policy.

15. Contact Us

For any questions about this Privacy Policy or your personal information, please contact us at:

Rang Hazaar
Email: info@ranghazaar.com
Phone: +91-9315481307
Address: 1002, M3M Marina, Sector 68, Gurgaon, Haryana, 122001, India