Shipping Policy

Last Updated: June 22, 2026

At Rang Hazaar, we are dedicated to providing a smooth, secure and enjoyable shopping experience. We request you to read our Shipping Policy carefully before placing an order.

For any shipping-related queries, you can contact us at:

Email: info@ranghazaar.com
Phone: +91-9315481307
Address: 1002, M3M Marina, Sector 68, Gurgaon, Haryana, 122001, India

1. Domestic Shipping

We currently ship orders within India only.

At present, we do not offer international shipping.

We partner with reliable courier and logistics service providers to ensure safe and timely delivery of your orders.

2. Shipping Charges

We offer free shipping across India on all eligible orders.

In case any region-specific charges, remote area delivery charges or special delivery fees are applicable, the customer will be informed before dispatch.

3. Taxes and Duties

All product prices listed on our website are inclusive of applicable taxes as per Indian regulations, including GST where applicable.

No additional import duties are charged for deliveries within India.

For any queries related to tax invoices, GST billing or pricing, please contact our support team before placing your order.

4. Order Processing and Dispatch Timelines

Many of our products, including ethnic wear, kurti sets, suits and handcrafted items, may involve careful quality checks, packing and dispatch preparation.

Please allow 10–15 working days for dispatch of domestic orders.

During peak seasons, festivals, high-demand periods, public holidays, courier delays, public restrictions or unforeseen circumstances, dispatch may be delayed by an additional 7–10 working days.

If there is any significant delay in dispatch, our team will try to notify you via email, phone, SMS or WhatsApp.

5. Delivery Timelines

Delivery timelines may vary depending on your location, courier partner availability, weather conditions, logistics delays and serviceability of your area.

Once your order is dispatched, you will receive tracking details via email, SMS or WhatsApp, depending on the details provided at the time of order.

You can use the tracking number to check the delivery status on the courier partner’s website or tracking portal.

6. Process of Shipping

After you place an order, it enters our order processing system.

The general shipping process is as follows:

Order confirmation
Product quality check
Secure packaging
Handover to courier partner
Tracking details shared with customer
Delivery attempt by courier partner

We make every effort to ensure that your order is packed safely and handed over to our courier partners in good condition.

7. Receiving Your Order

To protect both the customer and Rang Hazaar, we strongly recommend recording a clear unboxing video when you receive your parcel.

Please follow these guidelines:

Record the video before opening the package.
Ensure the shipping label is visible in the video.
Show the parcel condition clearly.
Take clear photos of the parcel and product.
Record and share proof within 48 hours of delivery in case of any issue.

This helps us verify any claims related to damaged, missing, incorrect or tampered products.

8. Damaged, Opened or Tampered Parcel

If you receive a parcel that appears damaged, opened, tampered with or suspicious, please do the following:

Do not accept the delivery, if possible.
Record a video and take clear photos.
Mention the issue to the delivery person.
Contact us immediately with your order number.

Please email us at info@ranghazaar.com or call us at +91-9315481307 with the images, video and order details.

We will review the issue and coordinate with the courier partner for resolution.

9. Incorrect or Missing Product Claims

If you believe you have received an incorrect product, missing item or damaged product, you must contact us within 24–48 hours of delivery.

Please share:

Order number
Customer name
Registered phone number
Clear unboxing video
Product photos
Packaging photos
Description of the issue

Claims without proper video or photo proof may not be accepted.

10. Cancellation Before Shipping

Prepaid and COD orders can be cancelled only within 24 hours of order placement, provided the order has not already been processed, packed or shipped.

To request cancellation, contact us at:

Email: info@ranghazaar.com
Phone: +91-9315481307

Customer support timing: Monday to Saturday, 10:00 AM to 6:30 PM IST

Once an order is processed, packed or shipped, cancellation may not be possible.

11. Payment Options

We may offer secure payment options such as:

Debit cards
Credit cards
Net banking
UPI
Wallets
Cash on Delivery, where available

Please note that Cash on Delivery availability may depend on location, courier serviceability and order value.

We primarily encourage prepaid payments through secure payment gateways for faster processing.

12. Sale Items

All items marked as Sale, Clearance, Final Sale or purchased during special promotional campaigns may be non-returnable, non-refundable and non-exchangeable unless received in a defective condition.

Please read the product details and offer terms carefully before placing your order.

13. Delays and Unforeseen Circumstances

Due to the handcrafted nature of some of our products and dependency on courier partners, shipment or delivery delays may occur.

Delays may happen due to:

High order volume
Festivals or peak seasons
Weather conditions
Courier partner delays
Public holidays
Government restrictions
Natural events
Remote location serviceability issues

Rang Hazaar will make reasonable efforts to keep customers informed, but we shall not be legally liable for delays caused by third-party courier partners or circumstances beyond our control.

14. Contact Us

For any shipping, delivery, tracking or order-related queries, please contact us at:

Rang Hazaar Customer Support
Email: info@ranghazaar.com
Phone: +91-9315481307
Address: 1002, M3M Marina, Sector 68, Gurgaon, Haryana, 122001, India

We appreciate your patience and understanding.