Refund, Exchange & Cancellation Policy

Last Updated: 20 June 2026

At Rang Hazaar, we strive to provide high-quality ethnic wear and a smooth shopping experience. Please read our Refund, Exchange and Cancellation Policy carefully before placing an order.

For any support, you can contact us at:

Email: info@ranghazaar.com
Phone: +91-9315481307

Product Accuracy and Quality Checks

We make every effort to ensure that our product listings are as accurate, detailed and clear as possible. Product images, colours and descriptions are provided to help customers make informed purchase decisions.

All orders go through multi-layer quality checks before dispatch to ensure that the products reach you in good condition.

Please note that slight colour differences, fabric shade variations, embroidery placement differences or texture variations may occur due to lighting, photography, screen settings or the handmade nature of certain products.

Exchange Policy

Exchange Eligibility

Exchanges are allowed only under the conditions mentioned below:

1. Domestic Orders Only

Exchanges are applicable only for orders delivered within India.

2. Product Condition

To be eligible for exchange, the item must be:

Unused
Unwashed
Unworn
Free from perfume, stains or damage
Returned with original packaging, labels and tags intact

3. Non-Exchangeable Items

The following items are not eligible for exchange unless received in a defective condition:

Accessories such as jewellery
Home décor items
Final sale items
Items purchased during clearance or special sale campaigns

4. Colour and Fabric Variation

We do not accept exchange requests for minor colour differences, fabric variations or shade differences caused by lighting, photography, display settings or natural fabric characteristics.

5. Exchange Request Time Frame

Exchange requests must be raised within 24–48 hours of delivery.

Requests raised after this time period may not be accepted.

Exchange Process

1. Request Submission

To raise an exchange request, please contact us within 24–48 hours of delivery.

You can reach us at:

Email: info@ranghazaar.com
Phone: +91-9315481307

Please share the following details:

Order number
Customer name
Registered phone number
Reason for exchange
Clear photos/videos of the product, packaging and tags

2. Reverse Pickup

Once your exchange request is reviewed and approved, our team will arrange a reverse pickup, subject to courier availability.

If any reverse pickup or exchange fee is applicable, the customer will be informed in advance.

3. Self-Shipping Option

If reverse pickup is not available at your location, you may be asked to self-ship the product.

In such cases, our team will share the return address with you. Please use a reliable courier service and share the following details with us:

AWB/tracking number
Courier company name
Proof of Delivery, if available

Rang Hazaar will not be responsible for any loss, damage or delay during self-shipping.

4. Quality Inspection

Once we receive the returned product, our quality team will inspect it.

If the product passes the quality check, we will process the exchange.

If the product is found used, washed, damaged, altered, missing tags or not matching the original order condition, the exchange request may be rejected.

5. Replacement Dispatch

After successful inspection, the replacement product or size will be dispatched within 7–10 working days, subject to availability.

Only one exchange per order is allowed.

If the requested size or product is unavailable, a Credit Note may be issued for the eligible item value.

Refund Policy

No Returns or Refunds

Rang Hazaar does not offer returns or refunds once products are sold and delivered.

Customers are requested to carefully check product details, size charts, fabric information and order details before placing an order.

Sale and Discounted Items

Products marked as Sale, Clearance, Final Sale, or purchased using discount codes, offers or promotional campaigns are non-returnable and non-refundable.

Cancellation Policy

Customer Cancellations

1. Prepaid and COD Orders

Customers may request cancellation within 24 hours of placing the order, provided the order has not already been processed, packed or shipped.

Once an order is processed, packed or shipped, cancellation may not be possible.

2. Cancellation Request Method

To request cancellation, please contact us at:

Email: info@ranghazaar.com
Phone: +91-9315481307

Please mention your order number and registered phone number while requesting cancellation.

Rang Hazaar Cancellations

Rang Hazaar reserves the right to cancel an order due to reasons including, but not limited to:

Product or material unavailability
Incorrect product listing or pricing error
Payment failure or payment verification issue
Incorrect shipping details
Suspected fraudulent transaction
Service unavailability at the delivery location

If a prepaid order is cancelled by Rang Hazaar, the full eligible amount will be refunded to the original payment method or registered bank account.

Customers will be informed about such cancellations via email, phone or WhatsApp.

Important Notes

Exchange approval is subject to product condition and quality inspection.
Products must be returned in their original condition with all tags and packaging.
Rang Hazaar reserves the right to reject exchange requests that do not meet the policy conditions.
Shipping, COD, reverse pickup or handling charges, if applicable, may not be refundable.
This policy may be updated from time to time without prior notice.

For any questions, please contact us at:

Rang Hazaar Customer Support
Email: info@ranghazaar.com
Phone: +91-9315481307